Agency is a relationship established when two parties agree to have one party act on behalf of the other.

Agent Duties to the Client

Undivided Loyalty:

The Agent must act solely in your best interests, must always put your interests above the agent's own interests and above the interests of other parties.


The Agent has a duty to keep your confidences. Confidential information includes any information about you, the property, or the transaction that is not required by law to disclose.

Full Disclosure:

The Agent must inform you of all facts known to the Agent that might affect your relationship or influence your decision in a transaction.


The Agent must obey all of your lawful instructions, as long as the instructions are reasonable and ordinary under the circumstances.

Reasonable Care and Skill:

The Agent must exercise reasonable care and skill in performing all assigned duties.

Full Accounting:

The Agent must account for all money and property placed in the Agent's hands while acting on your behalf.

The Exclusive Buyer Representation Agreement

As of July 1, 2014, the Real Estate Council of Alberta requires written service agreements for ALL CLIENTS.

It is mandatory that all buyers - like all sellers - must have a signed Service Agreement with their REALTOR®.

The document must clearly outline:

  • The REALTOR®'s services
  • The REALTOR®'s responsibilities to their Clients
  • The Client's responsibilities to their REALTOR®
  • How the REALTOR® will be paid for the services and representation that they provide their Buyer Clients

MLS®, REALTOR®, and the associated logos are trademarks of The Canadian Real Estate Association.

The data included on this website is deemed to be reliable, but is not guaranteed to be accurate by the Real Estate Board. The trademarks REALTOR®, REALTORS® and the REALTOR® logo are controlled by The Canadian Real Estate Association (CREA) and identify real estate professionals who are members of CREA. Used under license.