When it comes to real estate, it seems like everyone talks about customer service. Your Coldwell Banker® team recognizes that you want more than just conversation. You want a commitment to action. That’s why we’ve created Ultimate Service®, a system that puts you in control.
Ultimate Service delivers real value and assures you the highest level of customer satisfaction.
We want to know what things are most important to you, the customer. Tell us. We’ll listen.
We'll develop a customized service plan that reflects your specific needs. We will live up to these written commitments, or you have the right to cancel your Buyer’s Agreement.
We’ve surveyed thousands of customers from coast to coast. Their needs, wishes and expectations have helped us establish the high standards of performance we work so hard to provide to every customer – every time. That’s why when our job is done, we’ll ask you to complete a Customer Satisfaction Survey telling us how we did and how we can improve.
Ultimate Service We take everything we’ve learned along the way and use it to continually improve the services we offer. Over a hundred years ago, the Coldwell Banker brand was formed on the fundamental premise of placing our customers’ needs above all else. This commitment has led to many innovations which have been adopted as industry standards, helping to make the Coldwell Banker brand a leader in our field. If you’re looking for a complete program backed by the best guarantees in the business, that puts you in control, come to Coldwell Banker. Discover for yourself what Ultimate Service is all about.
We will conduct a buyer counseling session to discuss your needs and goals, and to plan the search for your property. Through the use of our Ultimate Service Community Matching System we will determine which communities best suit your family's lifestyle needs.
We will explain all of your Agency alternatives and discuss the type of Agency representation you will receive.
We are happy to provide you with a comprehensive Home Purchase Action Plan. The following components comprise our action plan for the search, property showing and purchase of your home.
We will present your property search criteria to the Coldwell Banker sales team. In addition to the initial multiple listing service search for all properties available containing criteria, we will also perform a daily search and update. Our goal is to present you, when possible, with properties as they debut or before they appear on the open market.
In addition to the services and the systems provided by Susanita de Diego, our award winning Owner/Broker and our Team Leader, you will receive the benefit of the rest of our exceptional team comprised of Real Estate Associates who have earned certification through increased education and experience in our specialty divisions as well as our dedicated administrators thus ensuring the best value for your commission dollar.
We will make ourselves available to show you the properties that meet the criteria you have
To the best of our ability we will research all of the available information about the property you choose that may affect its market value or re-sale.
Our competitive market analysis will assist you in choosing an offer price the property you have chosen and allow you to utilize current market conditions to your best advantage.
We will recommend that you obtain a building inspection from a certified inspector. In the case of a condominium, we will recommend that you obtain a Condominium Document Review Service to assist you in the review of the condominium documents.
We will provide you with a preliminary estimate of the closing costs and down payment requirements anticipated in the transaction.
Utilizing current industry standards, we will prepare a written Real Estate Purchase Contract, with your specific terms and conditions.
We will provide you with our professional negotiating skills for all offers.
Using current industry standards, we will present your offer reflecting your best interests to the listing Agent and whenever possible to the seller.
After an offer has been accepted,we will monitor the satisfaction of any conditions and ensure that all of the documentation is delivered to the appropriate parties.
We will accompany you on a walk-through of the property before closing.
We will provide you with a confidential opportunity to give an evaluation of our services.
Your complimentary market update will arrive every month by e-mail if requested and for any of your real estate needs, your call is always welcome!
Should the independently owned Coldwell Banker® affiliate not perform these buyer services, you are entitled to terminate the Buyer Representation Agreement, if you have signed one with us. Please keep in mind that local regulations or practices may restrict some services. Written termination notice must state reason(s) for termination and must be presented by you, in person, to the Broker/ Manager. You also agree to provide the local Coldwell Banker® affiliate broker with an opportunity to correct the situation within a 24 hour period following the delivery of the termination notice. If the Buyer Representation Agreement is terminated, the termination provisions of the agreement still apply. The remedy of any customer under the Ultimate Service® Program is strictly limited to the cancellation of a Buyer Representation Agreement and gives rise to no further or other rights or remedies whatsoever.