Meet Our Team of Real Estate Professionals

When working with a buyer or seller, your Coldwell Banker Complete Real Estate Professional will leave no stone unturned to ensure their clients a successful transaction! Our team approach ensures the best value for our clients' commission dollar and we believe in the value our clients and referral partners receive from our commitment to the Coldwell Banker Ultimate Service Program - consistent, predictable, reliable service - GUARANTEED!

December 15, 2017

The Starnes Group Joins Coldwell Banker Complete Real Estate

Calgary Brokerage Owner Susanita de Diego welcomes top producer Rachelle Starnes and her team of 10 luxury specialists. The Starnes Group marketing will focus on newly launched Coldwell Banker Global Luxury brand.

Read the Press Release on the Coldwell Banker Complete Real Estate blog.

Learn more about The Starnes Group on their website.

Coldwell Banker The Starnes Group Global Luxury

Rachelle Starnes Luxury Real Estate Advisor - The Starnes Group

Phone: 403-870-8668

Rachelle Starnes and her team serve private clients in the Calgary area, within Canada and worldwide with the utmost standards of discretion, professionalism and personal support. According to our customers’ wishes and needs, the team specializes in finding or selling distinctive residential estates, by discretely leveraging our personal network in the Calgary area and through the worldwide Coldwell Banker global network.

Rachelle’s team is aware of “off-market” opportunities in the world’s most important locations, where the very best properties are often not publicly available. When it comes to finding a buyer for a special property, we carefully craft a sales strategy, customize proprietary marketing tools and access our unparalleled global network of contacts.

Selling over $1Billion in exquisite estate properties over the last seventeen years, Rachelle Starnes team consistently ranks in the Top 1% of luxury home sales in the Calgary area and is recognized as an expert in the luxury real estate market.

Susanita de Diego Owner/Broker

Phone: 403-686-1455

A first generation Canadian, Susanita is the daughter of a Panamanian Consul General and a German mother who came to Canada from Scotland and met Susanita's father in Vancouver, BC, where Susanita started her Real Estate career in 1987.

Susanita's specialties and certifications include luxury real estate, smart homes, country residential, condominiums, international real estate and senior's transitions. While she has won many awards representing the top 1% of the real estate industry world wide. Susanita is the most proud of the awards she has received for her service to her clients and sales associates including the Coldwell Banker Ultimate Service Award every year since its inception and her team's nomination for the Better Business Bureau Ethics Award. Susanita serves on the City of Calgary Assessment Review Board and the Calgary Real Estate Board Inquiry Committee.

Susanita’s philosophy and practise is to nurture and educate her sales associates and clients to ensure that they make the best decisions for their real estate transactions.

Susanita relocated to Calgary from Vancouver in 1995 and is passionate about her love for the foothills, the Rocky Mountains and the City of Calgary. Susanita enjoys yoga, golf, the arts, spoiling her nieces and nephews and her daily walks in South Glenmore and Fish Creek parks with her husband and her precious Havanese pooch, Kimba.


Leanne MacDonald Director of Operations

Phone: 403-686-1455

Coming from a combined 27 years years in the travel/hospitality industry, project management and most recently, the Information Technologies and non-profit sector, Leanne MacDonald provides our team with invaluable organization & technological support AND boundless enthusiasm!


Alicja Rudolf The Starnes Group - Realtor®

Phone: 403-681-5333

Alicja Rudolf is a licensed Real Estate Advisor specializing in the Marketing and Sales of residential properties, providing an array of services to each of our special clients. Alicja has a passion for architecture, interior design, and travel. Alicja possesses extensive experience in the building of new homes having built many luxury custom homes herself over the past decade. Alicja is a professional and exudes a high level of trust and integrity bringing an abundance of knowledge, dedication, and creativity to her work. She is known for being attentive and responsive to each Client’s individual needs, her exceptional customer service, whether clients are in the process of selling or buying a property.

Christopher Zee The Starnes Group - Realtor®

Phone: 403-383-3221

Christopher Zee advanced rapidly in a leading Canadian energy major from engineering, project management, to management coaching. He then turned around and managed a hotel, and started, built, managed then sold a successful golf business. Chris developed extensive networks in these diverse areas and is highly respected for his expertise, passion, and integrity. He is most valued for his unique ability to both strategize the big picture and attend to the critical details.

Chris is an avid golfer, current board member of a premier Calgary golf club and a volunteer past Chairman of the 30-year old, 14-club Calgary Interclub League. A three-decade resident of Lakeview Village, Chris builds upon his decades of investment experience to provide 360-degree real estate service to his wide network of golfers, long-time neighbors and business associates in Calgary. He advises his clients and their next generation in transitioning to the premium residential properties that best fit their current lifestyles, and in acquiring/divesting revenue properties and development lands.

Originally born and educated in Singapore, Chris is fluent in English, and unusually all four major Chinese dialects: Official Mandarin, Cantonese, Shanghainese, and Taiwanese. His artful sensitivity to both Canadian and Asian cultural perspectives is especially valued in presenting premium properties in Calgary and surrounds to discriminating new immigrant buyers and international investors.

Jamie Polehoyki Coldwell Banker Complete Real Estate - Realtor®

Phone: 403-466-7891

After working in the mortgage industry for over 10 years, Jamie decided to continue with her interest in real estate by joining Coldwell Banker Complete Real Estate. She is fortunate enough to be mentored by one of Calgary’s top real estate agents who has been in the industry for 30 years. Jamie purchased her first home in Calgary at the age of 24, which ignited her interest in real estate. Jamie's passions for real estate and providing exemplary customer service are great assets for her clients. Meeting new people and finding them the right house to call home are what motivates her.

Jeff Tincher The Starnes Group - Realtor®

Phone: 403-836-2981

Jeff Tincher is a multi award-winning real estate agent with more than eight years of dedicated experience providing luxury-level real estate service at all price points. With a primary focus on single-family, inner-city and acreage properties, Jeff is also well versed in multi-family and condominium sales having successfully facilitated hundreds of transactions involving local, national, international and relocation clients. Originally from Saskatchewan, Jeff grew up in Calgary after arriving there in the early 1980's.

Konrad Haessner Coldwell Banker Complete Real Estate - Realtor®

Phone: 403-686-1455

After twenty-five years of Textile Engineering in Quebec, Ontario and finally in Calgary, Konrad entered the Real Estate industry in 1985. Konrad is committed to serving his clients with professionalism, honesty and integrity. As a result Konrad has achieved the Coldwell Banker International Sterling Society award.

Mel Loewen The Starnes Group - Realtor®

Phone: 403-650-3121

Mel Loewen is positioned in the Calgary real estate community as an expert in all aspects of real estate development, construction, real estate sales, brokerage marketing, and management. Mel has a history of being a managing broker, an entrepreneur, a licensed residential and commercial realtor/property manager and an independent consultant.

Mel has had a Real Estate Brokerage in the Province of Alberta for over 22 years and has been negotiating and completing successful real estate transactions for over 30 years with transaction sales in excess of $950M.

Mel offers his present and future clients expertise and representation that only comes with years of experience. His ‘attention to detail’, incredible ethics, and professional handling of every transaction is impeccable. Mel has available to all of his clients a complete team of consultants, legal representation, inspectors, financial advisors, appraisers, and specialty firms that have worked with Mel on various real estate transactions and projects for decades.

Niki Taggart The Starnes Group - Realtor®

Phone: 403-862-0512

Niki Taggart is a ‘full-service’ professional real estate advisor who specializes in Country Residential real estate and communities in the South quadrants of Calgary. Niki spent many years working as a Marketing Executive in the oil and gas industry before making the move to real estate.

Niki’s strong background in marketing, her passion for real estate design and her vibrant energy bring exceptional results to our real estate clients. Niki’s first-hand knowledge of acreage living in the MD of Foothills and residential living in the South West and South East communities of Calgary make her unique in her expansive ability to assist clients in buying or selling property in these areas

Pam MacLeod The Starnes Group - Realtor®

Phone: 403-561-0073

Pam MacLeod began her real estate career in Halifax Nova Scotia in 1982. In 1987 she opened a Realty World Sable office in Dartmouth, NS and together with 14 other experienced realtors built that office to become the Top Realty World office in Atlantic Canada. In 1987 Pam was the 3rd top realtor in the Halifax Board of 1800 realtors and in 1988 #2 realtor and 1989 was the Total #1 realtor on the Halifax Board of Realtors.

Pam took a break from real estate in 1993 to work with the United Nations in a consultant status with ECOSOC. This NGO Branch is the focal point within the United Nations for Non-Governmental Organizations with the Economic and Social Council (ECOSOC). During her time with ECOSOC Pam traveled to the Philippines, Hong Kong, London England, Geneva Switzerland on various assignments. Upon completion of these assignments in 1999, Pam returned to Canada and decided to move to Calgary in 2000 and reinstated her real estate license to work with Royal LePage who had bought out the Realty World franchises.

Pam has vast experience in residential real estate along with property development and new home construction has developed 3 subdivisions totaling 187 homes from 1987-1993.

Pam took a sabbatical from 1993-1999 to work on Humanitarian projects with the UN and upon completion return to Toronto to look after her Mother thru knee replacement surgery and be with her family.

In 2000 Pam moved to Calgary to be closer to her only son who was living in Canmore and began her real estate career again. Pam’s 17 years in career has afforded her the opportunity to work in country residential mostly in the Okotoks, Millerville and High River areas, plus her experience in condo and city residential homes.

Pam took 4 years off to have a double knee replacement and heal so is now available to assist anyone looking to sell or buy a new home for their family. Pam looks forward to being an integral part of the Starnes Real Estate Group.

Patti Reid The Starnes Group - Realtor®

Phone: 403-399-4350

Patti Reid is an experienced real estate advisor specializing in single-family, condominium and rural real estate in the city of Airdrie, Calgary, and surrounding rural areas. Patti creates and fosters unique connections with her clients and knows how important strong relationships are when it comes to making important decisions in the buying and selling of real estate. Her primary goals are to ensure her clients are confident and excited about their sale or purchase decisions and that her clients are on track for future planning for their real estate investment goals. Patti enjoys working with both buyers and sellers and looks forward to developing new and lasting relationships.

Patti was born and raised in Calgary and graduated from Springbank High School. After graduating, she began her career with Imperial Oil where she met her husband Simon. Patti started her career with the RCMP in 1999 and retired in 2013. Patti is the mother of two adult children, an avid golfer, she enjoys travel and loves spending time with her two grandchildren.

Support or Admin Team

Brittany Duda Activities Architect

Phone: 403-686-1455

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