Susanita is the Owner/Broker of Coldwell Banker Complete Real Estate, a Calgary based real estate brokerage offering buyers and sellers knowledgeable, professional and dedicated real estate services specific to their property type and market segment.


A first generation Canadian, Susanita is the daughter of a Panamanian Consul General and a German mother who came to Canada from Scotland and met Susanita’s father in Vancouver, BC, where Susanita started her Real Estate career in 1987.


Susanita’s specialties and certifications include luxury real estate, smart homes, country residential, condominiums, international real estate and senior’s transitions. While she has won many awards representing the top 1% of the real estate industry worldwide, Susanita is the most proud of the awards she has received for her service to her clients and Sales Associates. This includes the Coldwell Banker Ultimate Service Award every year since its inception and her team’s nomination for the Better Business Bureau Ethics Award. Susanita serves on the City of Calgary Assessment Review Board.


Luxury Real Estate Advisor - The Starnes Group

Rachelle Starnes and her team serve private clients in the Calgary area, within Canada and worldwide with the utmost standards of discretion, professionalism and personal support. According to our customers’ wishes and needs, the team specializes in finding or selling distinctive residential estates, by discretely leveraging our personal network in the Calgary area and through the worldwide Coldwell Banker global network.

Rachelle’s team is aware of “off-market” opportunities in the world’s most important locations, where the very best properties are often not publicly available. When it comes to finding a buyer for a special property, we carefully craft a sales strategy, customize proprietary marketing tools and access our unparalleled global network of contacts.

Selling over $1Billion in exquisite estate properties over the last seventeen years, Rachelle Starnes team consistently ranks in the Top 1% of luxury home sales in the Calgary area and is recognized as an expert in the luxury real estate market.


Director of Operations

Coming from a combined 27 years in the travel/hospitality industry, project management and most recently, the Information Technologies and non-profit sector, Leanne MacDonald provides our team with invaluable organization & technological support AND boundless enthusiasm!


The Starnes Group - REALTOR®

Alicja Rudolf is a licensed Real Estate Advisor specializing in the Marketing and Sales of residential properties, providing an array of services to each of our special clients. Alicja has a passion for architecture, interior design, and travel. Alicja possesses extensive experience in the building of new homes having built many luxury custom homes herself over the past decade. Alicja is a professional and exudes a high level of trust and integrity bringing an abundance of knowledge, dedication, and creativity to her work. She is known for being attentive and responsive to each Client’s individual needs, her exceptional customer service, whether clients are in the process of selling or buying a property.


The Starnes Group - REALTOR®

Jeff Tincher is a multi award-winning real estate agent with more than eight years of dedicated experience providing luxury-level real estate service at all price points. With a primary focus on single-family, inner-city and acreage properties, Jeff is also well versed in multi-family and condominium sales having successfully facilitated hundreds of transactions involving local, national, international and relocation clients. Originally from Saskatchewan, Jeff grew up in Calgary after arriving there in the early 1980's.


Associate & REALTOR®

After twenty-five years of Textile Engineering in Quebec, Ontario and finally in Calgary, Konrad entered the Real Estate industry in 1985. Konrad is committed to serving his clients with professionalism, honesty and integrity. As a result Konrad has achieved the Coldwell Banker International Sterling Society award.


The Starnes Group - REALTOR®

Mel Loewen is positioned in the Calgary real estate community as an expert in all aspects of real estate development, construction, real estate sales, brokerage marketing, and management. Mel has a history of being a managing broker, an entrepreneur, a licensed residential and commercial realtor/property manager and an independent consultant.

Mel has had a Real Estate Brokerage in the Province of Alberta for over 22 years and has been negotiating and completing successful real estate transactions for over 30 years with transaction sales in excess of $950M.

Mel offers his present and future clients expertise and representation that only comes with years of experience. His ‘attention to detail’, incredible ethics, and professional handling of every transaction is impeccable. Mel has available to all of his clients a complete team of consultants, legal representation, inspectors, financial advisors, appraisers, and specialty firms that have worked with Mel on various real estate transactions and projects for decades.


The Starnes Group - REALTOR®

Niki Taggart is a ‘full-service’ professional real estate advisor who specializes in Country Residential real estate and communities in the South quadrants of Calgary. Niki spent many years working as a Marketing Executive in the oil and gas industry before making the move to real estate.

Niki’s strong background in marketing, her passion for real estate design and her vibrant energy bring exceptional results to our real estate clients. Niki’s first-hand knowledge of acreage living in the MD of Foothills and residential living in the South West and South East communities of Calgary make her unique in her expansive ability to assist clients in buying or selling property in these areas.


The Starnes Group - REALTOR®

Patti Reid is an experienced real estate advisor specializing in single-family, condominium and rural real estate in the city of Airdrie, Calgary, and surrounding rural areas. Patti creates and fosters unique connections with her clients and knows how important strong relationships are when it comes to making important decisions in the buying and selling of real estate. Her primary goals are to ensure her clients are confident and excited about their sale or purchase decisions and that her clients are on track for future planning for their real estate investment goals. Patti enjoys working with both buyers and sellers and looks forward to developing new and lasting relationships.

Patti was born and raised in Calgary and graduated from Springbank High School. After graduating, she began her career with Imperial Oil where she met her husband Simon. Patti started her career with the RCMP in 1999 and retired in 2013. Patti is the mother of two adult children, an avid golfer, she enjoys travel and loves spending time with her two grandchildren.


The Starnes Group - REALTOR®

Katina joins our team with a long-standing entrepreneurial background. Her early years in a successful family business helped Katina to grow into a multi-functional business person where Katina participated in National Distribution and Sales. She developed the ability to listen and discern the individual needs of clients with meticulous attention to detail. The recent sale of the family business (est. 1968) has opened up a new chapter for Katina to pursue her strong passion for Real Estate. With a business background, her extensive experience renovating numerous high-end properties, and personal knowledge of an acreage lifestyle, Katina is excited to work with discerning clients whether buying or selling in the Calgary market.


The Starnes Group - Marketing and Client Services

We’ve all heard the term “It takes a village”. Selling your property or finding your dream home doesn’t happen without a lot of hard work so good support staff is essential. Knowledgeable, professional and helpful, Lorena was a licensed real estate agent and spent 20 years working as the executive assistant to one of the top Re/Max REALTORS® worldwide. Her attention to detail, excellent rapport-building skills and the vitality & energy she brings to each client interaction and to the workplace all combine to make her one of the best in the business and a sought-after team member. She takes her responsibilities to heart and is passionate about good client service.

Lorena has long harboured the secret ambition to (just once) drive a diesel train engine. However, in her off-time she enjoys more mundane pursuits such as reading, running with friends, learning to paint and trying to bake healthier treats using whole grains & alternative sweeteners. A transplanted British Columbian she has been in Calgary for over 30 years. She has a degree from the University of British Columbia.


Client Care Specialist & Activities Architect

Marietta is an integral member of the Coldwell Banker Complete Real Estate team and shines in her role as an Assistant to Susanita de Diego, our Owner/Broker. Marietta brings over 16 years of experience working as an Executive Assistant primarily in the oil and gas sector. Her passion for Real Estate has given her the inspiration to take the ‘leap of faith’ that was needed to make the transition to join our organization. Having personally bought and sold numerous properties, including investment properties, Marietta brings her personal experiences and knowledge with her when dealing with clients to ensure the best client care is provided. Marietta has 2 beautiful daughters and the ‘lights of her life’ are her lovely grandchildren.


With years of experience helping local buyers and sellers just like yourself, we know how to locate the finest properties and negotiate the best deals. It's our job to know about the latest market conditions, government regulations, and upcoming developments — so that you don't have to.