Coldwell Banker's exceptional customer service
We have developed a recipe for success that offers you an exceptional customer service experience. We nurture each ingredient and ensure you're provided with the best service when buying or selling a home. The result is a renowned Ultimate Service® Program where your needs come first, every time. Home buyers and sellers recognize our service excellence and our 98% satisfaction rating* speaks for itself: we are the Ultimate in Customer Satisfaction!
1. Two-Way Communication
We won't talk at you or force-feed you things you don't want. We believe in solid, meaningful communication, which means we listen to what matters most to you and your family. We keep your needs in mind when it comes to your home buying and home selling experience. Ask us any question, and if we don't have the answer right away we'll find it for you.
2. Written Service Standards
Our Ultimate Service® is all about customization. We sit down with you and develop a plan catered to your individual needs and time frame. We empower you to set your own terms and help us develop written commitments, which we will honour throughout the process. And if we don't, you can cancel your buyers or sellers agreement, hassle-free.
3. Your Feedback: How Did We Do?
When your home buying or selling experience is complete, please give us your honest feedback on your overall experience. Through our Customer Satisfaction Surveys, we monitor our performance to see how our recipe is working. We're constantly improving the quality of our service so your next experience is even better.
When it comes to your real estate needs, you deserve true, honest, and straightforward service based on more than words. There's a reason Coldwell Banker® agents are leaders in our field: let us show you why.